Decorative image showing three prototype screens against a dark gradient background. The left screen shows the Browse home screen with a "Choose Your Journey" prompt and entry points for map exploration, guided audio tours, and museum catalog. The center screen shows an artwork detail page for Nefertari Playing Senet, featuring an enlargeable image, audio description button, and wall text display for screen reader access. The right screen shows the Interactive Map's "Find Your Position" feature, using the phone camera to orient the visitor in the gallery space.
Logo of Positive Exposure and Pratt Center for Digital Experiences

Timeline

Timeline

10 weeks (Mar - May 2026)

10 weeks (Mar - May 2026)

10 weeks (Mar - May 2026)

Team Members

Team Members

3 Fellow Pratt Institute graduate students

3 Fellow Pratt Institute graduate students

3 Fellow Pratt Institute graduate students

My Role

My Role

Research Lead & Design Contributor

Research Lead & Design Contributor

Research Lead & Design Contributor

District 75 is NYC's specialized public school district, serving approximately 24,000 students with significant disabilities across all five boroughs. Art 75 is its annual student gallery exhibition that is open to students, families, and the public.

This year, Positive Exposure is the designated gallery to host Art 75 and consulted Pratt Institute students for accessibility improvements.

Challenge

  • A thoughtful system introduced to a new space. Art 75 had a working vision access setup designed by blind and low-vision (BLV) individuals: clockwise navigation sequence, consistent QR code placement next to each artwork, and more. Moving to Positive Exposure this year disrupted its logic and surfaced new gaps to address.

  • A wide spectrum of needs. BLV is not a single condition. Visitors may have different levels of vision, different assistive technologies, and different priorities for accessing content and moving through the physical space.

We Delivered:

A client presentation bringing together:

  • synthesized findings on current BLV accessibility measures in gallery settings

  • design recommendations grounded in those findings

  • a mid-fidelity prototype demonstrating what an improved visitor experience could look like in practice.

District 75 is NYC's specialized public school district, serving approximately 24,000 students with significant disabilities across all five boroughs. Art 75 is its annual student gallery exhibition that is open to students, families, and the public.

This year, Positive Exposure is the designated gallery to host Art 75 and consulted Pratt Institute students for accessibility improvements.

Challenge

  • A thoughtful system introduced to a new space. Art 75 had a working vision access setup designed by blind and low-vision (BLV) individuals: clockwise navigation sequence, consistent QR code placement next to each artwork, and more. Moving to Positive Exposure this year disrupted its logic and surfaced new gaps to address.

  • A wide spectrum of needs. BLV is not a single condition. Visitors may have different levels of vision, different assistive technologies, and different priorities for accessing content and moving through the physical space.

We Delivered:

A client presentation bringing together:

  • synthesized findings on current BLV accessibility measures in gallery settings

  • design recommendations grounded in those findings

  • a mid-fidelity prototype demonstrating what an improved visitor experience could look like in practice.

Design Question

How might we improve existing accessibility measures to support the autonomy of BLV visitors, giving them meaningful control over their gallery experience?

Why autonomy?

Through our research, we identified BLV user needs that all point to the same underlying issue:

Current a11y measures lack flexibility for BLV users to have control over their own experience.

As the Nielson-Norman Group defines autonomy to be "the ability to use an interface, product, or service in a way that aligns with personal preferences and priorities," we decided reframe and focus on supporting autonomy throughout the entire gallery visit experience.

Design Process (see below)
Design Question

How might we improve existing accessibility measures to support the autonomy of BLV visitors, giving them meaningful control over their gallery experience?

Why autonomy?

Through our research, we identified BLV user needs that all point to the same underlying issue:

Current a11y measures lack flexibility for BLV users to have control over their own experience.

As the Nielson-Norman Group defines autonomy to be "the ability to use an interface, product, or service in a way that aligns with personal preferences and priorities," we decided reframe and focus on supporting autonomy throughout the entire gallery visit experience.

Design Process (see below)
3 yellow circles connected by left to right arrows. The texts within the circles from left to right are: Secondary Research (Understanding BLV user needs and challenges), Evaluate Existing Tools (Auditing a11y for existing tools), and Design Recommendation (Propose design solution to tackle identified problems).

Research

We began our research by taking a look at the entire user journey (image below) for BLV gallery visitors, drawing from first-person recounts on Reddit as well as existing studies. 

A user journey map showing five stages of a BLV visitor's gallery experience. Discovery: visitors learn about the exhibition and form expectations. Planning: visitors research schedules, assistive technology availability, and arrange companions. The journey then branches into three parallel touchpoints -- Arrival and Orientation, where visitors seek navigation help and exhibition information; Experience the Exhibition, split into two paths: a guided experience using structured audio tours, and self-guided exploration using QR codes and assistive technology; and Social Engagement, where visitors connect with others through talks or events. The journey closes with Wrapping Up and Exit, where visitors navigate crowds and locate exits that may differ from entry points.

Across both sources, we discovered that BLV individuals reported many barriers as they experience the exhibition both in the context of comprehending the artworks and navigating the gallery layout.  

Research

We began our research by taking a look at the entire user journey (image below) for BLV gallery visitors, drawing from first-person recounts on Reddit as well as existing studies. 

A user journey map showing five stages of a BLV visitor's gallery experience. Discovery: visitors learn about the exhibition and form expectations. Planning: visitors research schedules, assistive technology availability, and arrange companions. The journey then branches into three parallel touchpoints -- Arrival and Orientation, where visitors seek navigation help and exhibition information; Experience the Exhibition, split into two paths: a guided experience using structured audio tours, and self-guided exploration using QR codes and assistive technology; and Social Engagement, where visitors connect with others through talks or events. The journey closes with Wrapping Up and Exit, where visitors navigate crowds and locate exits that may differ from entry points.

Across both sources, we discovered that BLV individuals reported many barriers as they experience the exhibition both in the context of comprehending the artworks and navigating the gallery layout.  

Four quotes from BLV individuals sourced from blogs and Reddit, displayed in alternating dark navy and yellow cards. The quotes describe firsthand gallery experiences: searching for high-resolution images online to compensate for inadequate in-gallery access; demanding that audio guides be free and include all written signage verbatim; preferring objective visual descriptions of color, contour, and objects over subjective commentary; and encountering multiple compounded failures including no tactile strips, no audio guide, inaccessible signage, and being shouted at for not reading signs they could not see.

This allowed us to focus on 2 main aspects of BLV user needs: in content and navigation, on which we then surveyed more relevant studies to build further understanding. At the same time, we adjusted our design question to focus on autonomy, using it as a framework to organize our findings.

Research summary on a light gradient background. The heading reads: Autonomy as BLV visitor control over personal preferences, priorities, and beyond. Below, two columns outline synthesized needs. Content-related needs: accessible, comprehensive, and easily available information; flexible formats to support varied needs; and contextual information to support personal interpretation. Navigation-related needs: language and framing appropriate to BLV users; preview and real-time feedback; and support for varied user goals and navigation styles.

We also looked at existing solutions, conducting accessibility audits on assistive technologies such as Good Maps, NavCog, and digital app for museum accessibility Bloomberg Connect. While we are not BLV individuals ourselves, we evaluated these against research insights.

A research audit board containing screenshots and annotations from multiple existing gallery and museum apps, organized into labeled clusters. Clusters cover system and accessibility settings, map-based navigation, guided tour flows, audio tour interfaces, wayfinding critiques, and an analysis of the GoodMaps indoor navigation app. Pink and yellow annotation labels throughout identify accessibility strengths and gaps.

Our findings across user research and audits consolidated into an Accessibility Critique.

This allowed us to focus on 2 main aspects of BLV user needs: in content and navigation, on which we then surveyed more relevant studies to build further understanding. At the same time, we adjusted our design question to focus on autonomy, using it as a framework to organize our findings.

Research summary on a light gradient background. The heading reads: Autonomy as BLV visitor control over personal preferences, priorities, and beyond. Below, two columns outline synthesized needs. Content-related needs: accessible, comprehensive, and easily available information; flexible formats to support varied needs; and contextual information to support personal interpretation. Navigation-related needs: language and framing appropriate to BLV users; preview and real-time feedback; and support for varied user goals and navigation styles.

We also looked at existing solutions, conducting accessibility audits on assistive technologies such as Good Maps, NavCog, and digital app for museum accessibility Bloomberg Connect. While we are not BLV individuals ourselves, we evaluated these against research insights.

A research audit board containing screenshots and annotations from multiple existing gallery and museum apps, organized into labeled clusters. Clusters cover system and accessibility settings, map-based navigation, guided tour flows, audio tour interfaces, wayfinding critiques, and an analysis of the GoodMaps indoor navigation app. Pink and yellow annotation labels throughout identify accessibility strengths and gaps.

Our findings across user research and audits consolidated into an Accessibility Critique.

A mind map titled Accessibility Critique, divided into two research tracks. The Content track draws on online discourse and existing BLV research to inform an audit of Bloomberg Connect. The Navigation track follows a parallel structure, using online discourse and existing research to evaluate two navigation tools: NavCog and GoodMaps. Red annotations indicate how the research and audit strands informed each other.

Synthesis

Our research yielded 3 critical insights:

  1. Autonomy means choice, not just access. 

BLV visitors need control over modality, pacing, depth of information, and navigation style (point to point or free roam), NOT a single prescribed path through selected artworks.

  1. Audio content was designed for sighted visitors, not BLV people. 

Existing audio descriptions default to surface-level acknowledgment (artwork title, dimension, date created) and omit the spatial, textural, and compositional detail that BLV visitors rely on to build a mental image. Low-vision needs also are largely unaddressed, and users reported turning to outside sources to fill gaps the institution left open.

  1. Navigation is the missing dimension of gallery accessibility. 

Wayfinding assistance tailored to BLV users is almost entirely absent from current digital tools and institutional practice, forcing them to rely on staff or companions to move through a space. Even then, gallery staff and companions are often unavailable or unable to provide apt assistance. 

Synthesis

Our research yielded 3 critical insights:

  1. Autonomy means choice, not just access. 

BLV visitors need control over modality, pacing, depth of information, and navigation style (point to point or free roam), NOT a single prescribed path through selected artworks.

  1. Audio content was designed for sighted visitors, not BLV people. 

Existing audio descriptions default to surface-level acknowledgment (artwork title, dimension, date created) and omit the spatial, textural, and compositional detail that BLV visitors rely on to build a mental image. Low-vision needs also are largely unaddressed, and users reported turning to outside sources to fill gaps the institution left open.

  1. Navigation is the missing dimension of gallery accessibility. 

Wayfinding assistance tailored to BLV users is almost entirely absent from current digital tools and institutional practice, forcing them to rely on staff or companions to move through a space. Even then, gallery staff and companions are often unavailable or unable to provide apt assistance. 

Overall, existing digital tools were built around the museum's organizational logic, not the BLV visitor's experience of moving through, understanding, and choosing how to engage with a space. Patching individual gaps in isolation would not suffice to close that distance.

Our speculative design artifact as a standalone app was developed in direct response to what the research made clear:

BLV visitors need control over how they navigate, how content is delivered, and how much depth they can access, all on their own terms.

Overall, existing digital tools were built around the museum's organizational logic, not the BLV visitor's experience of moving through, understanding, and choosing how to engage with a space. Patching individual gaps in isolation would not suffice to close that distance.

Our speculative design artifact as a standalone app was developed in direct response to what the research made clear:

BLV visitors need control over how they navigate, how content is delivered, and how much depth they can access, all on their own terms.

Design Highlights


  1. Artwork Details

Across Bloomberg Connect and Art 75's existing setup, we discovered that both failed in providing high resolution image and visual descriptions.

Design Highlights


  1. Artwork Details

Across Bloomberg Connect and Art 75's existing setup, we discovered that both failed in providing high resolution image and visual descriptions.

Two annotated mobile screenshots comparing accessibility gaps in two gallery apps. The Bloomberg app shows an artwork page for Napoleon Leading the Army over the Alps by Kehinde Wiley, with three flagged issues: no alt text on the artwork image, audio content limited to curatorial context with no visual description, and no playback controls. The Art 75 screen shows a QR code-linked audio player with two flagged issues: no access to enlarged wall text or artwork image for low vision users, and no playback controls despite audio containing some visual description.

I took on redesigning artwork details page to bridge the existing gaps whilst also providing assistance across content and navigation, supporting user autonomy. The new design follows screen reader logic and allows for seamless switching between modalities (official audios, screen reader, or enlarged text/images).

I took on redesigning artwork details page to bridge the existing gaps whilst also providing assistance across content and navigation, supporting user autonomy. The new design follows screen reader logic and allows for seamless switching between modalities (official audios, screen reader, or enlarged text/images).

Two annotated prototype screens showing the app's browsing and guided tour flow. The main Browse screen presents three entry points: Explore the Map, Guided Audio Tours, and Museum Catalog. An annotation notes this "Choose Your Journey" prompt lets visitors self-select based on their intent. Selecting Guided Tour 1 opens a tour detail screen displaying the accessibility features that tour supports: audio description, image expand, and plain text transcription. An annotation notes this surfaces available accommodations upfront, giving users agency over how they take in information.
  1. Flexible Access upon Entry

On a larger level, we aimed to provide user freedom and control over how they wish to access the entire exhibition. Upon entering the gallery space and the app, users can personalize their experience and modalities of accessing the artworks (by map, guided audio tours, or catalog) based on their own intent.

  1. Flexible Access upon Entry

On a larger level, we aimed to provide user freedom and control over how they wish to access the entire exhibition. Upon entering the gallery space and the app, users can personalize their experience and modalities of accessing the artworks (by map, guided audio tours, or catalog) based on their own intent.

  1. Real-time Navigation Assistance

Following the same logic as existing tools (GoodMaps, Be My Eyes), users can use their phone camera to identify where they are and their immediate surroundings. From there, the app generates step-by-step route instructions calibrated to a BLV user's mental model: cardinal directions replaced by clock positions, landmarks made concrete through sound and texture cues, and spatial transitions called out as they happen.

  1. Real-time Navigation Assistance

Following the same logic as existing tools (GoodMaps, Be My Eyes), users can use their phone camera to identify where they are and their immediate surroundings. From there, the app generates step-by-step route instructions calibrated to a BLV user's mental model: cardinal directions replaced by clock positions, landmarks made concrete through sound and texture cues, and spatial transitions called out as they happen.

Two annotated prototype screens showing the app's real-time navigation flow. The first screen, labeled Scan, prompts the visitor to hold up their phone camera to identify their current position in the gallery and receive a verbal description of their surroundings. The second screen, labeled Route Instruction, displays step-by-step directions to a selected artwork using clock positions and physical landmarks such as flooring transitions and ambient sounds. A "Guide Me There" button activates continuous camera-based guidance. Annotations note the instructions are calibrated to BLV users' spatial mental model.

We presented our design and research to our peers, Professor Rahaf Alharbi, and Professor Liza Burroughs. Our slide deck will be passed along to Positive Exposure and Art 75 accessibility team.

Team members(Keertana Gunnam, Sandra Ye, Amy Chen and Claire Jen) standing in front of presentation slides projected on the wall.

We presented our design and research to our peers, Professor Rahaf Alharbi, and Professor Liza Burroughs. Our slide deck will be passed along to Positive Exposure and Art 75 accessibility team.

Team members(Keertana Gunnam, Sandra Ye, Amy Chen and Claire Jen) standing in front of presentation slides projected on the wall.

Next Steps & Reflection

Accessibility requires designing with, not for. 

This project relied on secondary research and existing BLV accounts rather than direct co-design. This created a major constraint to our findings and proposed design. We hope to continue this work through direct partnership with BLV users, iterating via co-design sessions.

Realistic constraints mean solutions like this won't be adopted overnight. 

Our speculative design shown above is intended to show the Art 75 and Positive Exposure leadership what could be possible when accessibility is approached as a design problem. Rather than suggesting immediate implementation, we hope to demonstrate a viable direction.

The same principles that shaped this tool could also extend to other institutions facing the same gaps.

Next Steps & Reflection

Accessibility requires designing with, not for. 

This project relied on secondary research and existing BLV accounts rather than direct co-design. This created a major constraint to our findings and proposed design. We hope to continue this work through direct partnership with BLV users, iterating via co-design sessions.

Realistic constraints mean solutions like this won't be adopted overnight. 

Our speculative design shown above is intended to show the Art 75 and Positive Exposure leadership what could be possible when accessibility is approached as a design problem. Rather than suggesting immediate implementation, we hope to demonstrate a viable direction.

The same principles that shaped this tool could also extend to other institutions facing the same gaps.

A special thank you to Amanda McFee, Director of Arts Programs for District 75, for her support and feedback; to Professor Rahaf Alharbi for her instruction; and to Claire, Keertana, and Amy for the many brainstorms and meetings and the open communication throughout!

A special thank you to Amanda McFee, Director of Arts Programs for District 75, for her support and feedback; to Professor Rahaf Alharbi for her instruction; and to Claire, Keertana, and Amy for the many brainstorms and meetings and the open communication throughout!

Let's get in touch ദ്ദി ´⌣` )

LinkedIn

Email me!

Sandra Ye

© 2026

Let's get in touch ദ്ദി ´⌣` )

LinkedIn

Email me!

Sandra Ye

© 2026

Let's get in touch ദ്ദി ´⌣` )

LinkedIn

Email me!

Sandra Ye

© 2026